Frequently Asked Questions
Is your site secure? Yes - our site is hosted by our e commerce partners Shopify. Shopify secure our site with a GeoTrust certificate - so rest assured all information is completely secure.
Are your items safe to use around pets? All of the fragrances we do are non-toxic. So providing they are burned out of reach of your animal there is no risk of it harming them.
What is a wax melt? Wax melts are scented pieces of wax designed to be gently heated to release their fragrance. They're like candles but without the wick, meaning that they require a wax warmer to melt and diffuse the fragrance.These don’t disperse so once there is no scent left you will need to remove the wax. How to do so is explained below.
How to remove old wax: Relight a tealight, let the wax melt fully then pop a cotton pad or ball into the well of the burner and let it soak up them dispose off. Wipe clean and pop a fresh piece of wax in. Sit back and enjoy the fragrance.
How to use: Remove the wax from the packaging & place in a wax warmer or burner, I feel my wax throws the scent best in a tealight burner. Always use an unscented four hour tealight, place the wax into the well of the burner... once fully melted you can sit back, relax & enjoy the beautiful aroma for hours.
How long should the fragrance last? There is never a definitive answer to this it depends on a few factors. Tealight burners give a strong scent throw but burn the scent off a lot quicker, you should get around 8 hours of fragrance per use however some last much longer, some oils are more subtle than others. Electric warmers melt the wax slowly without as much heat so may last a lot longer but the scent throw may not be as strong its a personal preference.
Do’s & Dont’s! Don’t leave your burner unattended & always keep well away from children, pets & drafts. Don’t use 8 hour tea-lights in a small burner. Don’t add water to your wax melts, Do always check your burner for cracks before each use. Do enjoy them but please use responsibly.
What can I use my wax melts in? You can use our wax melts in either a tea light wax melt burner or a electric wax melt burner. Please avoid using oil burners (the flame of the tea light will be less than 10cm away from the top of the burner) as wax is not designed to go in there and your wax will become very hot, very quickly meaning you will burn off the scent too fast.
Do you do wholesale orders? Sadly this is something we don’t currently offer, however it may be something to consider in future.
Are you CLP compliant and insured? Absolutely! Every item I send will have a CLP label attached to the product. I am insured.
What is CLP? CLP is a legal requirement for all scented wax products sold. It lists any allergens that maybe in your wax. The allergens may be different for every scent. There is also the precautionary statements listed on this label. These labels are needed in case of an allergic reaction or in case the wax is accidentally ingested; Its there so your health professional can refer to what allergen is in the melt so they can provide appropriate care. Our number is also listed on these labels in case the health professional needs any further information.
Are your products vegan and cruelty free? Yes! All the products I use including the dye and fragrance oils are vegan and cruelty free. I source each and everyone carefully to ensure they are ethically sourced from manufacturers.
Returns & Refunds - You have the right to return your unused goods within 14 days for a full refund. You are responsible for sending these back, please email me to arrange this - email@example.com
In The Event: That you have provided the incorrect address & your order has been posted, we unfortunately cannot offer a refund or package replacement. It is your responsibility to ensure you have provided the correct postal address.
Who do you ship with? I ship with My Hermes, P&P is £3.99. Every order is posted tracked & signed for to ensure your order arrives safely.
Can I collect my order? Of course, once your order is ready you will receive an email confirmation letting you know it’s ready for collection. Please email me to arrange firstname.lastname@example.org
When will my order be dispatched? Your order will be sent within 5/7 working days. I do aim to get parcels out a lot sooner but it’s not always possible
My order hasn’t arrived. Firstly please check your tracking which will have been sent to you once your order is dispatched, as frustrating as it is parcels won’t be classed as lost until 14 days have passed so please bare with me. Once those 15 days have passed after your order was dispatched please contact me on email@example.com & I will chase it up.