Welcome to Sniffs Home Fragrance 💗

Frequently Asked Questions

What is a wax melt? Wax melts are scented pieces of wax designed to be gently heated to release their fragrance. They're like candles but without the wick, meaning that they require a wax warmer to melt and diffuse the fragrance.These don’t disperse so once there is no scent left you will need to remove the wax. How to do so is explained below.
How to use: Remove the wax from it the packaging & place in a wax warmer or burner, I feel my wax throws the scent best in a tealight burner. Always use an unscented four hour tealight, place the wax into the well of the burner... once fully melted you can sit back, relax & enjoy the beautiful aroma for hours. 

How to remove old wax: Relight a tealight, let the wax melt fully then pop a cotton pad or ball into the well of the burner and let it soak up them dispose off. Wipe clean and pop a fresh piece of wax in. Sit back and enjoy the fragrance. 
What can I use my wax melts in? You can use our wax melts in either a tea light wax melt burner or a electric wax melt burner. Please avoid using oil burners (the flame of the tea light will be less than 10cm away from the top of the burner) as wax is not designed to go in there and your wax will become very hot, very quickly meaning you will burn off the scent too fast. 

How long should the fragrance last? There is never a definitive answer to this  it depends on a few factors. Tealight burners give a strong scent throw but burn the scent off a lot quicker, you should get around 8 hours of fragrance per use however some last much longer, some oils are more subtle than others. Electric warmers melt the wax slowly without as much heat so may last a lot longer but the scent throw may not be as strong  its a personal preference. 
Are your items safe to use around pets? 

I am not able to guarantee your pet will not be allergic to any of my wax melts. The majority of pets are fine however but as a pet owner please take great care when using wax melts especially very small animals like birds & small furry animals like hamsters due to their very small respiratory systems. 

Do’s & Dont’s! Never leave your burner unattended & always keep well away from children, pets & drafts. Don’t use 8 hour tea-lights in a small burner. Don’t add water to your wax melts, Do always check your burner for cracks before each use. Do enjoy them but please use responsibly.  

Are you CLP compliant and insured? Absolutely! Every item I send will have a CLP label attached to the product. I am insured.  

What is CLP? CLP is a legal requirement for all scented wax products sold. It lists any allergens that maybe in your wax. The allergens may be different for every scent. There is also the precautionary statements listed on this label. These labels are needed in case of an allergic reaction or in case the wax is accidentally ingested; Its there so your health professional can refer to what allergen is in the melt so they can provide appropriate care. Our number is also listed on these labels in case the health professional needs any further information.  

Is your site secure? Yes - our site is hosted by our e commerce partners Shopify. Shopify secure our site with a GeoTrust certificate - so rest assured all information is completely secure.  

Do you do wholesale orders? Sadly this is something we don’t currently offer, however it may be something to consider in future.  

What wax do you use? I use soy wax.  

Are your products cruelty free? Yes! All the products I use including the dye and fragrance oils are cruelty free. I source each and everyone carefully to ensure they are ethically sourced from manufacturers.   

I forgot to add a discount code can you refund the difference? Once you have placed your order I am unable to. It is your responsibility to ensure you use the discount code

Gift VouchersDon’t know what scents to buy for a loved one? Why don’t you treat a friend to a Sniffs voucher? They are easy to use, simply purchase your gift card from my website & you will get a unique code sent to your email address. If you want something a little more special, email me & I will make you an online voucher to present to them. Please note gift cards expire six months after purchase date so don’t forget about them  gift cards are none refundable.

Clearpay & Laybuy  
Buy now pay later options are a great way to spread the cost  Depending what you choose to pay with you can choose to split the cost of your order into four or six manageable payments weekly or fortnightly. Due to the high fees please do not use these options for orders under £10.

Delivery FAQ’s 

Returns & Refunds: You have the right treturn your unused goods within 14 days for a full refund. Items must be in original packaging & unused. You are responsible for sending these back, please email me to arrange this   
In The Event: That you have provided the incorrect address & your order has been posted, we unfortunately cannot offer a refund or package replacement. It is your responsibility to ensure you have provided the correct postal address. 
Who do you ship with? You can choose to use Evri or DPD at checkout, every order is posted tracked & signed for to ensure your order arrives safely.  
Can I collect my order? Of course, once your order is ready you will receive an email confirmation letting you know it’s ready for collection. Once your order is ready please collect it at the earliest opportunity. If you haven’t been in touch & I don’t get a response within a week I will refund your order. Please email me to arrange tamara_edgerton@yahoo.com  
When will my order be dispatched? Your order will be sent within 3-5 working days. I do aim to get parcels out a lot sooner but it’s not always possible. 
My order hasn’t arrived. Firstly please check your tracking which will have been sent to you once your order is dispatched, as frustrating as it is parcels won’t be classed as lost until 14 working days have passed so please bare with me. Once the 14 days have passed after your order was dispatched please email me & I will chase it up. 

Contact me on: tamara_edgerton@yahoo.com